A lot of people talk about ‘brand awareness’ – people both inside and outside of the marketing department – without really thinking it through.
I was there in the 1980s when brand awareness became a common phrase in marketing conversations. My view is that it was a get-out clause for failed marketing campaigns. You can imagine a meeting between a CEO, the Marketing Director and the Marketing Agency…
“I gave you £100,000 to spend on marketing last year and the sales figures are only £75,000. You made a loss!”
Marketing Director (fearing he may lose his job):
“I took the advice of our marketing agency. They are the ones that need to explain the loss.”
Marketing Agency (searching for an excuse):
“Umm, well it’s true the programme we suggested only delivered £75,000 in sales, but what you are not seeing is the ‘brand awareness’ we generated.”
CEO & Marketing Director:
Marketing Agency (realising he has found a get-out-of-jail-free card):
“Brand awareness. We have successfully created awareness of your company and brand that will turn into sales at some point in the future. But to guarantee those future sales we need to continue with the marketing programme. If we stop now, you will lose all the future benefit”
Marketing Director (realising this is a way to save his job):
“Yes, he’s right. We need to continue the investment in the programme. Brand awareness will eventually turn into sales. This is cutting-edge marketing.”
CEO (not fully understanding, but liking the idea of using a sexy new marketing term):
“OK, let’s continue with the brand awareness programme.”
Whilst it is true that keeping your company name front-of-mind is important for large organisations (who compete for mind share of busy consumers), their budgets are huge. However, the combined effect of omnichannel marketing does generate sales – although it’s virtually impossible to say with certainty which individual channel convinced the consumer to buy.
For most firms, their modest marketing budgets are just too small to generate anything like brand awareness (I would suggest if your budget is less than £250,000 you need to concentrate on direct sales and lead generation).
I also have a problem with the phrase ‘brand’ awareness – I don’t think it is the brand. I would call it name awareness. Your brand is more to do with the service or product you provide – see my article ‘Your brand is what people say about you when you’re not in the room‘.
So if your marketing agency tells you they have generated lots of brand awareness but very little sales, suggest that you pay them in brand awareness when their invoice arrives.